Webinar on Active Listening for Association of Legal Administrators

On March 21st, 2012, from 1:00pm-2:00pm, Debra will be speaking to the Association of Legal Administrators.

Listening makes up more than half of the communication process, and to be successful you must know what to listen for. Learn to manage upset people, and improve cooperation and understanding in your workplace simply through improving your own active listening skills.

Learning Objectives:
Discuss the importance of listening actively to understand the speaker, avoid or soothe misunderstandings, and help other people open up
Develop or enhance active listening skills
Foster active listening in your firms
For more information contact: Rosemary Shiels – rshiels@alanet.org
or see: http://www.ala.peachnewmedia.com/seminar/seminar.php?seminar=8987

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