Leveraging Dictation Technology to Save Time and Overhead
Debra L. Bruce, JD, PCC.
Lawyers used to dictate drafts of correspondence and documents for their assistant to transcribe, in order to improve their efficiency over handwritten drafting. As word processing software became more user-friendly, however, lawyers began doing more and more of their own typing. Most found it easier to draft when they could immediately see and edit their work product. Today both solos and big firms save on overhead by using fewer, and sometimes less skilled, administrative assistants, which increases the need for lawyers to type more.
Some of those cost savings may be illusory, however. Lawyers wind up doing a lot of tasks that don’t require legal expertise, and for which they can’t charge their high billing rates. Additionally, most of us can still speak a lot faster than we can type, which slows us down when we draft routine letters, emails and simple documents.
Some Better Solutions
Finally, the accuracy of the Dragon Naturally Speaking voice recognition software by Nuance has improved enough to make it easy and efficient to use for dictation transcription. (The Mac version is called Dragon Dictate for Mac.) Many lawyers shy away from it, however, due to bad experiences in the past. One lawyer told me about cursorily wrapping up his voice recognition dictation years ago with “Very truly yours.” His letter came out with a closing of “Very hairy cheerleaders.”
To see how well it works today, check out some video demos on YouTube like http://www.youtube.com/watch?v=ob0ZCbf9TYU and http://www.youtube.com/watch?v=yDyUnHMqOSQ. I actually used Dragon NaturallySpeaking for writing most of this article. I also use it to transcribe scribbled notes from offsite lawyer-coaching sessions into a more legible and organized digital format. The default version uses an included headset, but for an additional price, there is a digital recorder option.
If you are still gun-shy about the quality of voice recognition transcription, there are some opportunities to “try before you buy.”Try out the free iPhone app called Dragon Dictation to dictate and send e-mails, texts, and Twitter and Facebook updates. For Blackberry, try Dragon for E-mail and for an Android smartphone, try the FlexT9. You are limited to a short duration for your dictation time, but you will get a good sense of how well the software recognizes your voice, and you can e-mail the transcription to yourself.
Once you’re convinced, the basic version of Dragon Naturally Speaking costs about $100 on the Nuance website. You can purchase the premium version on Amazon.com for $139, instead of the $199 advertised by Nuance.
Dictating For Human Transcription
If you still want a human being to transcribe your dictation, there are some solutions short of hiring additional help. Here are two services that are familiar with working with attorneys and allow you to dictate using your telephone:
Copy Talk facilitates dictation from anywhere on any telephone. Keep their phone number on speed dial on your office phone and cell phone. Your transcript is returned to you by e-mail within a few hours. This product is for power users, because you can submit an unlimited number of dictations 24/7. For a monthly subscription fee of $79.95 you get four minutes per topic, and you can include five topics per phone call. I usually find that I must break an article like this into at least two topics in one phone call. Since there is no per use charge, you can feel free to employ Copy Talk for little reminders to yourself, email instructions to your assistant, etc.
SpeakWrite dictation may be submitted by telephone, by free software on your computer or by uploading a file from your digital recorder. There are also free apps for the iPhone, Blackberry and Android, which allow you to record and submit your dictation for transcription. The apps contain an editing feature that allows you to back up 5 seconds to edit your dictation. SpeakWrite charges by the word with a minimum charge of 100 words per document, at a price of 1.5 cents per word for legal transcription.
Optimizing Your Assistant
Even if you have a full-time administrative assistant, you may want to try out one of these options. If your assistant has difficulty keeping up with all the work you assign, your software or transcription service can do the first round of typing up what you dictate. Later your assistant can proof it, clean it up, and send it out. That saves your assistant’s time for doing things that can only be done by someone familiar with your office and your clients.
Please Share Your Experience
If you have other techniques for speeding up your drafting, please share them with me in the comments below. I hope you will also experiment with some of these options and let me know how they work for you.
Adapted from a post by the author originally published in Solo Practice University™ Blog on 5/19/11. © 2011 Debra L. Bruce.