Is “Good Enough” Becoming the Enemy of the Perfect?

Debra L. Bruce, JD, PCC.

About a year ago Jordan Furlong warned in his excellent article, The Rise of Good Enough, that “clients are coming to see the costs of exactitude in the law as simply too high.” He described how some general counsel look for outside lawyers who weigh the expected risks and benefits of a legal course, rather than always pursuing the exact right answer.

Recently Robert Capps pointed out in Wired magazine that inexpensive but “good enough” technology is revolutionizing industries ranging from the military to legal services. Technology now permits lawyers to provide online “customized mass production” of common documents at rock bottom prices.

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