Event: Don’t Throw Gasoline on the Fire: Communication Tips for Stressful Situations (Nov. 2, 2007)
June 17, 2007
The American Association of Nurse Attorneys
26th Annual Meeting & Educational Conference
Hyatt Regency Newport Hotel & Spa
Newport, RI
November 1-3, 2007
For more information, go to www.TAANA.org
The legendary psychologist Abraham Maslow said, “If the only tool you have is a hammer, you tend to see every problem as a nail.” Most law schoolsonly teach adversarial methods of communication and conflict resolution, which stress hammering the other side. As a result, we lawyers tend to view everyone as an opponent, we pick apart their ideas and opinions, and we try to beat them instead of collaborating with them. Those strategies tend to exacerbate problems, so we often avoid discussing issues until they reach the explosive stage. Debra Bruce will share communication tips you can use with clients, partners and even opposing counsel to douse the fire instead of fanning it.
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