Behavior Styles Affect Communication


Debra L. Bruce, JD, PCC.

“I ask you what time it is, and you tell me how to build a clock!” John said with exasperation. Ben felt confused and, frankly, a little hurt. He just wanted to make sure John had all the facts before making his decision.
***
“What am I supposed to do with this?” Carol asked.
“You file it with the county clerk,” Glen responded.
“I don’t understand, ” Carol said, furrowing her brow.
“You file it with the county clerk,” Glen repeated.
“What do you mean?” Carol said, raising her voice a little.
“You file it with the county clerk,” Glen said slowly and distinctly. Then he turned and walked into his office, feeling exasperated.

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