Debra L. Bruce, JD, PCC.
“He was still talking about that 10 years later!” said Dan Hedges, senior partner at Porter & Hedges, L.L.P. in Houston. Hedges was referring to the time he was waiting for his wife to join him for dinner at one of Houston’s private clubs. He heard that a new member applicant was coming in, so when he saw a stranger hesitating in the foyer, Hedges went up and introduced himself. It was the stranger’s first day in Houston, and he appreciated the kindness. The stranger turned out to be the new CEO of a Fortune 500 energy company, which became a significant client of Hedges’ firm.
A partner in a large Dallas firm was involved in resolving a complicated billing dispute with a client. She suggested that the clients bring in their CPA for the next meeting, if it would help them feel more comfortable. After the matter was resolved, the CPA said he had observed her handling the conflict with such consideration and professionalism that he would send all his future business to her.
A financial planner had a problem getting a carpet cleaning company to settle up on damage done to his furniture. He had met Jim Dunn, a litigation partner in Houston’s Dunn, Neal & Gerger, so he called Jim for a little advice. Jim stepped in, and soon the financial planner received a reasonable settlement, with which he was very pleased. When he offered to pay for Jim’s services, it was a small matter that had not taken much time, so Jim said he was pleased to do it a no charge. Since then the financial planner has referred several clients to Jim and described him in very gracious terms.